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Senior Manager - Omni Channel Implementation (Contract)

Responsible for planning and executing Omni Channel system and tool implementation across various channels for our Fortune 100 client.  This role is the SPOC for the rollout of Omni Channel.  It is focused on execution and project management working as the SPOC for each workgroup within a sales channel, across all Regions, Divisions and functional areas for the rollout of Omni Channel.

Roles & Responsibilities

  • Solicit feedback from sales channel and workgroup leadership
  • Build implementation plan, sequence and t-minus timing templates customized for each group type
  • Work with each workgroup in partnership to build implementation plans customized to their needs
  • Partner with the central training group to build training (LSOs and classroom)
  • Agree with central and local training resources on training delivery plan
  • Partner with local training to build training schedules

Other Details

  • Location: Philadelphia
  • Start date: immediate
  • Onsite time with client: 5 days / 40 hours per week
  • Duration: 6 months, with possibility for extension
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